Refund Policy

At Mango Leaf, we strive to provide the best dining experience. If you are not satisfied with our food or service, please review our refund policy below.

Last updated: February 19, 2025

1. Dine-In Refunds

• If there is an issue with your meal, please inform our staff immediately so we can resolve it.
• Refunds are only provided in cases of:
  • Incorrect or missing items
  • Severe quality issues (e.g., undercooked food)
  • Food safety concerns
• Refunds for partially consumed meals are at the manager’s discretion.

2. Takeaway & Delivery Refunds

• If you receive an incorrect or missing item, contact us within 30 minutes of receiving your order.
• We may offer a replacement, refund, or credit for a future order.
• Refunds are not given for:
  
  • Customer ordering the wrong item
  • Change of mind after order preparation
  • Delays caused by third-party delivery services

3. Cancellation Policy

• Dine-In Reservations: Cancellations made less than 24 hours before the booking may incur a fee.
• Takeaway Orders: Once the order is prepared, cancellations are not possible.

4. How Refunds Are Processed

• Refunds are issued via the original payment method (card, iDEAL, cash, etc.).
• Processing times:
  
  • Card & digital payments: 3–5 business days
  • Cash payments: Refunded immediately (in-store only)

5. Contact Us

If you have any concerns regarding your order, please contact us:

• utrecht@mangoleaf.nl
• Markt 36, 3431LB, Nieuwegein, Netherlands